Question 1

How is patient and practice data handled?

Accepted Answer

Data handling is designed around least-privilege access, encryption in transit and at rest, scoped integrations with your existing systems, and audit trails on every automated action. We scope exactly what data a system needs before we build it, rather than pulling everything and filtering later.

Question 2

Is Svach AI HIPAA certified?

Accepted Answer

No organisation is 'HIPAA certified' — HIPAA has no certification body. Our systems are designed with HIPAA-conscious data handling practices: minimum necessary data, access controls, logging, and business associate arrangements with the infrastructure providers involved. We are explicit about where responsibility sits in every engagement.

Question 3

How reliable is the AI, and what happens when it gets something wrong?

Accepted Answer

Every deployment ships with defined confidence thresholds and escalation paths. When an interaction falls outside what the system should handle — clinical questions, distressed callers, unusual requests — it routes to a human with full context rather than improvising.

Question 4

Does this replace our front-desk staff?

Accepted Answer

No. Human-in-the-loop is a design principle, not an add-on. The intent is to remove the repetitive load — after-hours calls, reminder chasing, data entry — so your team spends its time on patients in front of them and on judgement calls software should not make.

Question 5

Will it integrate with our practice management system?

Accepted Answer

Integration-first is how we scope. We work with your existing PMS, CRM and phone system rather than asking you to migrate. Where a native integration does not exist, we build the connective layer as part of the deployment.

Question 6

How do staff adapt to it?

Accepted Answer

Adoption is handled as change management, not a training email. Pilot on a narrow workflow, involve the front desk in defining escalation rules, then expand once the team trusts the behaviour they are seeing.

Question 7

What does implementation actually look like?

Accepted Answer

Four phases: Assessment, Pilot, Full Deployment, Continuous Optimisation. Timelines depend on integration surface and the number of locations — the assessment produces a concrete phased plan before any build begins.

Question 8

We are a single practice, not a group. Is this relevant?

Accepted Answer

Yes. The infrastructure scales down as well as up — a single practice usually starts with one high-impact system, most often call coverage or reminders, and expands from there.

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